Our Policies

We value transparency and strive to provide an excellent customer experience. Please review our policies below to ensure smooth transactions and clarity.

Customization and Order Policy

• Customers must approve the final design proof before production begins.
• Add-ons (e.g., glitter trim) must be specified during checkout.

Payment Policy

• Full payment is required upfront to process orders.
• Custom designs require a non-refundable deposit to cover design and material costs.

Production and Turnaround Policy

• Standard production time is 2 weeks from design approval.
• Rush orders are available for an additional fee and must be pre-approved.

Shipping Policy

• We ship via USPS or UPS, with shipping costs calculated at checkout.
• Customers will receive tracking numbers once the order ships.

Returns and Refunds Policy

• Custom items are final sale and non-refundable.
• Defective items must be reported within 7 days for replacement.

Privacy Policy

• Personal information is used only to process orders and will never be shared with third parties.
• We may use images of completed stoles for marketing unless you opt out.

Bulk Order Policy

• Discounts are available for orders of 10+ stoles.
• Bulk orders require a lead time of 4 weeks.

Contact Us

If you have any questions or need further assistance, please contact us.